Customer Service Executive-Walk In interview on 19th & 20th October'07
Experience: 0 - 3 Years
Location: Chennai
Functional Area: ITES/BPO/KPO, Customer Service, Ops.
Roles and Responsibilities:
Act as an important link between the client and the operations team. Attend client calls, interact with clients frequently, manage job queues and communicate feedback to operations team. Recognize performance and behavioral problems in team and act proactively to ensure productivity is unhampered.
> Operate as a vital link between the client and the operations
> Assign jobs to team to ensure maximum utilization of resources
> Play an important role with CM to develop an environment that provides motivation and opportunities for the team
> Assess, understand, analyze the client requirement and ensure the deadlines are adhered to
> Manage queues / workflow and shift scheduling
> Check / monitor absenteeism
> Ensure adherence to security norms including print security and physical access procedures in the team
> Ensure all members of the team go through security and compliance awareness programs as per policy
Candidate Profile:
> Graduate in any discipline
> Technical know-how of MS Office Suite
> Good oral and written communication skills
> Excellent presentation and layout skills
> Customer service orientation
> Inter-cultural awareness
> Ability to function in a dynamic and changing environment
WorkSchedule: Ability to work flexible schedule during day, night and weekendshifts.
If interested, please send in your profile to Harpreet Lota at hlota at officetiger.com or contact on +91 44 42140817.
Walk In interview - 19th & 20th October 2007.
Time : 11:00 AM - 5:00 PM
Contact Executive Name: Harpreet Lota
Reference ID: PCSJ060707
Keywords: Customer Service, Customer Support, Call Centre, Customer Coordinator, Secretary, Personal Assistant
Note: Only short listed candidates will be scheduled for an interview on these dates
