RE engr Responsible for sustenance and problem troubleshooting on multiple technology areas such as AIX,Tivoli and IBM storage. Ensure that service delivery takes place based on the Service level agre ements Develop and sustain excellent customer relationship through deep engagement and delivering continuous value by meeting customer expectations and handling issues Ensure that quality is used as a tool to improve customer satisfaction and enhance service delivery Responsible for handling technical escalations Provide technical assistance to other team members by way of assisting them in solvin g challenging technical problems, sharing technical knowledge and adhering to quality processes in ensuring team objectives are met. Responsible for analyzing all calls and ensuring that the calls get closed and customer satisfied Establish and enhance relationship with customers/clients and Principals.
Desired Profile Skills Required
Good communication skill set, Technology expertise, excellent customer interface, knowledge on customer setup.
Other Details
Experience 1 - 4
Industry Type IT-Software/ Software Services
Functional Area Application Programming, Maintenance
Education UG - Any Graduate - Any Specialization
PG - Any PG Course - Any Specialization
Remuneration Rupees 50,000 - 3,00,000
Email :
[email protected]
