Provide first-level Customer Support on basic operational or maintenance of personal computers and /or peripherals using available tools.
Guide customer troubleshooting efforts to identify products that have Customer Issues and issue service calls in accordance with guidelines.
Escalate problems when unable to resolve customer issues.
Desired Profile Ability to analyze, research, and solve highly technical problems Clarity of speech, fluency, grammar, neutral accent and good articulation of thought.
Self Starter with good verbal and written communication skills
Ability to understand and speak to US customers
Good interpersonal skills and a good team player
Ability to prioritize and multitask
Basic knowledge of MS Office suite of software like MS Word, Excel and PowerPoint
Ability to quickly adapt to changes in process and policies
Experience 0 - 3
Industry Type BPO/ITES /CRM/Transcription
Functional Area ITES/BPO/KPO, Customer Service, Ops.
Remuneration ONLY Local candidates shall apply!
Keywords technical support , bpo , international , tech , shift , night shift , service , customer service , care , processing , voice , customer care , voice , tele sales , sales , calling ; technical support , Computers
Contact Ms.Rachna Lalwani
Dell International Services
Telephone 0124-4579012
Email :
[email protected]
