Company Profile
Caliber Point Business Solutions Ltd. is the independent BPO Arm of Hexaware Technologies, a $154 mn IT & BPO services company. We have a state-of-the-art BPO facility in Mumbai and Chennai providing end-to-end business process outsourcing services to large global players and Fortune 1000 accounts. We have expertise in Process Consulting, Transition Management, Shared Service Center set-up, Transaction Processing and Document Management. We provide front and back office solutions in focused verticals including Healthcare, Insurance, Finance and HR.
Job Description:-
To identify project methodology and project specific training.
To work in close coordination with project manager for understanding of project flow chart for creation of process and work flow maps for team members.
To understand and define client requirements in terms of accuracy and volumes and redefine process flow diagrams.
To adhere to delivery schedule.
To contribute to process improvement by proposing and implementing new ideas and initiatives.
Responsible for mentoring and counseling of team members and escalating important concerns to project manager.
To conduct periodic review of team members and send the reports to Human Capital Management.
Desired Candidate Profile:-
Responsible for process wise break up of project(s) for job creation.
Responsible for job allocation to supervisors.
Responsible for balancing productivity and profitability.
Responsible for preparation of weekly status reports to senior management.
Responsible for maintaining quality standards with respect to volumes, turn around time and accuracy.
Address:
Caliber Point Business Solutions
Bldg. No. 3, Sector-II, Millenium Business Park,
Mahape, Navi Mumbai
Mumbai - Maharashtra ,IND 400710
Email :
[email protected]
