Dell is a Technology driven company with a unique Dell Direct model. Dell Information Technology department (Dell I/T) plays a key role in enabling the Dell Direct model by creating, deploying and supporting global industry-leading I/T assets and services that reliably deliver the best customer experience and competitive edge.
Job Description
Provide first-level Customer Support on basic operational or maintenance of personal computers and /or peripherals using available tools.
Escalate problems when unable to resolve customer issues.
Perform callbacks to customers.
Obtain knowledge of Dell products
Log customer calls.
Desired Profile
Qualification and Experience Required:
Any Bachelor Degree.
Diploma Courses/ PUC (with 1 year international call center experience);
Engineering Degree or Post Graduate Degree (with at least 1 year experience in customer care / semi-tech international call center process)
Basics of Computers including Operating Systems, hardware and internet .
Basic PC Hardware / A+ Certification / MCSE / CCNA Certification
Exposure to technical support trouble shooting in international call centers will be an added advantage.
Fresher can also apply!
Address Dell International Services
Plot No. 97, Road No.2
EPIP Industrial Area
Whitefield
Bangalore - Karnataka ,In 560066
Email :
[email protected]
