Europe’s preferred IT provider retains first place UK ranking in IT outsourcing satisfaction survey, leading competitors
LONDON, UK, 14th July, 2016 – Computacenter, Europe’s preferred IT provider to enable users and their businesses, today announces that it has retained its number one ranking in satisfaction ratings for end user services for the third year running in the UK Whitelane Outsourcing Study 2016. Computacenter ranked higher than the likes of HP, IBM and Atos, receiving a satisfaction percentage of 76% for end user services, 8% higher than the market average.
The study, conducted by Whitelane, surveyed 250 participants of the top IT spending organisations in the United Kingdom to evaluate over 800 unique IT outsourcing contracts. In total, 27 IT service providers were ranked based on their clients’ perception with fluctuating contract numbers per provider.
The study revealed that 90% of customers surveyed would renew their contract with Computacenter, which saw the company claiming the number one place in this category. From an overall European perspective, Computacenter climbed to second place in end user satisfaction rankings, scoring 7% higher than market average with a score of 77%.
Kevin James, UK Managing Director, comments: “This is further proof of the continued devotion to customer centricity and collaboration here at Computacenter – a focus that we will continue to build on even further. Our ongoing devotion to understanding client requirements and truly collaborating throughout the lifecycle of the relationship, combined with our specialist teams and suite of services and solutions, has allowed us to exceed expectations.”
When considering contract size against satisfaction rate, Computacenter, for the second year running, ranked proportionally higher than the market average. The study analysed satisfaction ratings across contracts with an annual contract value (ACV) of less than £10 million, and more than £10 million. For both, Whitelane found that Computacenter were significantly ahead of the market average, and its competitors.
Kevin James concludes: “Overall we are delighted to have again been recognised as the top performing organisation for end user services, which are at the very heart of our strategy. We at Computacenter take pride in receiving such great feedback from our customers and use this as a foundation for continuous improvement. We aim to set the industry standard for customer satisfaction and contract renewals, which inevitably are inextricably linked. We are excited and proud of the survey results, which are a validation of our ‘customer first’ mantra.”
