Enriched Service Catalog Self-Service Experiences Now Available in Workspaces
Recently Released Feature, SnapIT Provides Instant IT Advice for End Users
SALT LAKE CITY - LANDESK today announced the availability of its LANDESK Service Desk 7.8.3, continuing its visionary focus to empower individuals to not only see but to take action in their IT services. These new enhancements, updates and functionalities point to LANDESK’s continued emphasis on providing its customers with the most innovative and user-centred products.
This release delivers a set of user experience enhancements that help support IT organisations in their drive to modernise IT for their users. In addition to features benefiting service professionals in all roles, new features enrich the Service Catalog self-service experience in Workspaces. These features enable promotion, recommendation, rich description, images, videos and more across mobile apps, browsers and desktops. This release also brings to customers a Service Enhancement Management Content Pack that supports IT organisations’ drive for continual service improvement and enhancement management.
“With these new updates, LANDESK furthers its emphasis on delivering a modern IT experience to end users and the IT community,” said Ian Aitchison, director of product management, ITAM and ITSM, at LANDESK. “Users want to solve their own problems, but many times they just don’t have the time or resources. With our Workspaces focus and innovative features, such as SnapIT, we are on a mission to empower users everywhere to resolve their simple IT issues in a modern and innovative way.”
LANDESK has also released new Workspace features targeted at IT organisations zeroing in on the value that software asset management adds to their overall service management strategy. LANDESK now extends capability to allow vendors to monitor their associated licenses, such as where those licenses are being used from within Workspaces. This new features saves IT admins considerable time and money in managing their licenses and ensuring compliance.
LANDESK Service Desk also includes SnapIT. Recognised by Gartner, SnapIT allows users to quickly and easily understand error messages — right when they occur. Through using the app, users simply point the phone’s camera at what they can see on the computer screen and the app will instantly give the user advice in real-time to resolve the error.
These new technologies drive home LANDESK’s mission to empower both IT and end users. To learn more about Service Desk and to try SnapIT, please visit
http://www.landesk.com/products/service-desk or
http://blog.landesk.com/en/introducing-snapit-transforming-self-service-landesk-service-desk.
