Cloud-based customer experience analytics and service monitoring specialist, SpatialBuzz, has been awarded Frost & Sullivan's 2015 European Cloud-based Customer Experience Management (CEM) Technology Innovation Award. The accolade recognises SpatialBuzz's best-in-class CEM strategy, based on its sound technical understanding of networks and its drive for innovation, and affirms that the SpatialBuzz platform has the potential to be regarded as an industry standard.
Olga Yashkova, Program Manager-Communications Test and Measurement Practice, Measurement and Instrumentation, Frost & Sullivan: "SpatialBuzz has attained a strong position in the mobile communications space for its technologically strong approach to addressing challenges and its ability to satisfy increasing customer expectations. Its unique CEM platform has redefined the scope of data communications between operators and customers, bringing down costs for its users and enhancing the overall value proposition."
"Resolving user concerns in a prompt and transparent manner without any significant increase in OPEX is truly an industry-defining phenomenon. On par with the latest technological trends, the SpatialBuzz platform has transformed traditional outlook towards network performance management and made it easy for customers by providing insights into network status and capability."
The SpatialBuzz platform enables operators to obtain information about the network on a 24/7/365 basis, while placing a focus on the customer, which is a major transformation for CEM. Previously, with the help of probes and analysers, companies communicated customer feedback to the operator, and had no way to promptly and efficiently monitor and manage customer experience.
"Frost & Sullivan's award is excellent recognition of our ability to provide a customer experience monitoring platform that is transparent, making communication between customers and operators seamless," said Andrew Blake, CTO of SpatialBuzz. "This achievement reaffirms that - unlike many of our competitors - we provide a distinctive crowd -sourced analysis of network performance, while providing an early warning of probable service issues."
SpatialBuzz is one of the world's fastest growing customer experience analytics and service monitoring companies, and has produced multi award-winning CEM solutions for Tier 1 mobile network operators across the world. Its unique platform is in high demand among customers, including O2 UK, giffgaff, Telefónica Germany and Eplus, among others.
Frost & Sullivan's Best Practices Awards recognize companies throughout a range of regional and global markets for superior leadership, technological innovation, customer service, and strategic product development. Frost & Sullivan's industry analyst team benchmarks market participants and measures their performance through independent, primary interviews, and secondary industry research in order to evaluate and identify best practices.
