Flexera Software Receives Second Integration Certification from ServiceNow for FlexNet Manager Suite
Maidenhead, UK March 17, 2015 Flexera Software announced today that FlexNet Manager Suite for Enterprises, the company’s market leading Software License Optimisation solution, has received certification of its integration withServiceNow®. Certification by ServiceNow signifies that FlexNet Manager Suite has successfully completed defined tests focused on integration interoperability, security and performance, and ensures best practices are utilised in design and integration. The certification also ensures best practices are utilised in the design and implementation of FlexNet Producer Suite’s integration with ServiceNow.
Integration Points
The certification recognises integrated data feeds that enable business-critical service management and Software License Optimisation processes and workflows. Role, status and ownership information that ServiceNow uses to manage hardware assets can be utilised by FlexNet Manager Suite to provide expanded Software License Optimisation capabilities. For example, asset status information can be used to reclaim licenses from retired hardware.
FlexNet Manager Suite discovery and inventory capabilities also extend customers’ inventory capabilities. It collects data for applications such as Oracle databases, SQL Server, and IBM software, across UNIX, Linux, Windows, and virtual environments not supported by existing customer discovery and inventory solutions. This ensures a comprehensive and accurate accounting of software running within an organisation’s environment.
The Flexera Software Application Recognition Library normalises inventory data from third party tools and/or FlexNet Manager Suite inventory. The normalised list of software products per device is then populated into the ServiceNow Configuration Management Database (CMDB). This can support core ITSM functions such as incident and performance management by allowing IT to look at installed software on a device when investigating performance issues, for example. It also supports more effective change management, by providing insight into which devices are up to date on software versions or which require upgrades.
As a result of the integration, ServiceNow and FlexNet Manager Suite deliver even greater business value to customers. For example, license models frequently are based on the underlying hardware properties running the application – such as processors or cores. Key operational functions such as chargeback and showback are premised on who within the organisation is using a given piece of hardware. Bringing in the ServiceNow rich hardware asset information enhances the knowledge base that FlexNet Manager Suite uses to deliver optimisation across myriad software and hardware environments – enhancing its capabilities around chargeback/showback.
The integration also delivers a “single pane of glass” for IT Operations professionals. FlexNet Manager Suite Cloud is made available within the ServiceNow user interface, providing a central location for access to both solutions’ capabilities. This allows IT operations to both manage services and Software License Optimisation from a single environment.
“When two best of breed solutions providers work together to solve complex problems, customers ultimately win,” said Ed Rossi, Vice President of Product Management at Flexera Software. “IT Service Management and Software License Optimisation provide automation around different but closely related IT operational processes. By integrating our solutions and giving operators a single pane of glass through which to manage these processes, we are delivering value that neither solution could on its own.”
