Internationally renowned legal practice Osborne Clarke has chosen legal process automation experts Zylpha (
www.zylpha.com) to deliver development and support services for its Visualfiles case management system. Zylpha’s DevloperPlus consultancy service will provide Osborne Clarke with a comprehensive range of expert support services from highly experienced technicians. The package will enable Osborne Clarke to optimise their use of Visualfiles and to minimise the impact of any case management support concerns.
Zylpha, which also develops class leading court bundling and secure legal delivery systems, has built its Visualfiles consultancy services to meet an ever increasing demand for high quality outsourced technical expertise. The DeveloperPlus support services available range from technical assistance and capacity management through to incorporating changes in a practice’s business structure and system migration. As requirements vary and change over time Zylpha is able to tailor its annual SLAs to match the specific practice needs of each customer.
Zylpha CEO Tim Long believes that Zylpha’s expertise can transform a practice’s use of Visualfiles albeit for many locating the right level of skill is increasingly difficult. He notes; “Finding Visualfiles and SolCase expertise is very difficult for practices today, and it is virtually impossible to train from scratch. Indeed very few organisations can now afford
to keep fulltime developers on the payroll. As we act as an outsourced development house specifically for Visualfiles and SolCase, we are able to reduce operational costs for practices, whilst ensuring that the highest service levels are maintained. So whether it’s elementary technical support or delivering full system enhancements we have a team of experienced experts capable of supporting our clients’ requirements fully.
“Osborne Clarke has gained an international reputation for delivering the highest levels of representation to its clients. Part of this has been achieved by insisting on maintaining the very highest standards in all aspects of its business. By getting the very best out of the Visualfiles case management system, Osborne Clarke will derive both competitive advantage and increase client satisfaction. We are delighted that they have chosen Zylpha’s DeveloperPlus package and we look forward to working closely with them.”
