Exponential-e awarded 2014 Frost & Sullivan Customer Value Leadership Award
London – December 11, 2014 – British Cloud and Connectivity provider, Exponential-e, has been awarded the 2014 Frost & Sullivan Customer Value Leadership Award, which predicts the company will become one of the UK’s top providers after its analysis of the Infrastructure-as-a-Service market. The award applauds Exponential-e for providing the UK’s small and mid-sized businesses (SMEs) with access to Enterprise-class solutions that are tailored to meet individual business needs.
“We are delighted Frost & Sullivan has recognised that the combination of our wholly owned network and secure private cloud means SMEs can start using the power of the Cloud to build an IT environment that meets their unique demands,” reflected Lee Wade, CEO, Exponential-e. “British SMEs are pioneers they are more nimble than large Enterprises with more intensive demand than consumers. Instead of adopting a one-size-fits-all approach, we ensure that these organisations can choose from a range of services so that they have the technical resources to step up their game and successfully compete against the big players.”
Exponential-e has been recognised for its customer-first approach, which aims to empower SMEs to transition from cumbersome legacy IT infrastructures to one single platform capable of supporting high-bandwidth applications and future growth. Using its wholly-owned 100 Gigabit core Ethernet network, Exponential-e combines a superfast private Cloud with critical business applications. This means that organisations can combine Enterprise-class Internet and high-value fibre connectivity with up to five different Cloud and Voice services - ranging from Bandwidth Control, Insight Monitoring, Bring-Your-Own-Device Support, Secure Online Backup, Server Replication to Enterprise Security and Unified Communications. All services are delivered down a single piece of fibre so turning services on-and-off, or scaling them, is simple and practically instantaneous, helping resolve growth issues.
To enable SMEs to better manage Cloud services, Exponential-e offers a unique connectivity product, CloudNet, which offers a single end-to-end Service Level Agreement (SLA) that ensures businesses receive consistent Network performance, with a single point of contact for incident management. Every element of the service is run through Exponential-e's owned core Network and Data Centres, meaning CloudNet can bring a flexible portfolio of services, whilst guaranteeing high performance to 90 per cent of the UK's businesses. Exponential-e also integrates with the existing IT infrastructure that SMEs have in place, providing direct private access to the majority of public Cloud services. By ensuring that data is never sent over the public Internet but instead remains within the customer’s Local Area network (LAN), Exponential-e is changing the way Cloud services are accessed. Using only private connectivity this way helps organisations to avoid the security issues that come with traditional Cloud models.
Frost & Sullivan Research Analyst Ben Gresham concluded: “Exponential-e offers the most flexible solutions, where its customers truly feel the same security and control as if the infrastructure resides locally. Instead of providing generic bundles, which may or may not be best for the customer, Exponential-e offers tailored solutions under a single service level agreement (SLA). While providing the best total customer experience, the à la carte methodology of CloudNet provides a vast range of services and is a prime example of Exponential-e’s no-nonsense philosophy. While dealing with SMEs, Exponential-e meets customers’ needs with a flexible, secure, accessible service at a value that cannot be beaten.”
