UK’s leading ServiceNow partner passes important milestones for licence revenue and customer satisfaction levels
Berkshire, ENGLAND, 8th October, 2014: TeamUltra (
www.teamultra.net) today announced that it had been promoted to Preferred Solutions Partner status by ServiceNow. This is recognition of TeamUltra’s continuing impressive licence revenue growth, sustained high customer service satisfaction scores and growing team of certified ServiceNow Implementation Specialists and System Administrators.
Mike Beale, Managing Director of TeamUltra said, “This is a fantastic achievement for TeamUltra and one that fully recognises that we have met and exceeded our own demanding goals and that of our ServiceNow too. The foundation of our success lies with our people. We have invested in building the brightest and most talented team of ServiceNow professionals in the UK. Our professional services and support team has ensured that each customer receives the best service possible. This is reflected in TeamUltra consistently receiving high Customer Satisfaction (CSAT) scores.”
TeamUltra’s on-going commitment to providing best-in-class solutions is reflected in the achievement of the criteria for promotion to Preferred Solutions Partner status by:
• Exceeding demanding qualifying licence revenue targets
• Exceeding the number of implementations required by 360%
• Completing 33% more CSAT surveys than the minimum
• Having more than twice the number of Certified Implementation Specialists and two thirds more Certified System Administrators than the threshold
Matthew Shears, Sales Director at TeamUltra added, “We have continued to deliver a significant increase in licence revenue and demand for TeamUltra’s ServiceNow implementation, consultancy, and support services continues to grow at a rapid rate. I am especially pleased that our position as the UK’s leading channel partner for ServiceNow has been validated with this status promotion. It enables us to be an even more valuable, strategic partner to our customers, and acts as a quality mark to companies looking for expert ServiceNow resources.”
