London, 25 July 2011 – ControlCircle, a leading managed services provider, today announced that it has attained International Organisation for Standardisation (ISO)/IEC 20000:20005 certification for its UK operations centre demonstrating its leadership in IT service management.
"We are honoured to join an elite group of organisations that have achieved the ISO 20000:20005 certification. This certification reinforces our commitment to deliver the highest levels of service quality to our customers, partners and employees,” said Carmen Carey, CEO ControlCircle.
ISO/IEC 20000-1:2005 promotes the adoption of an integrated process approach to delivering managed services that best align with business and customer requirements. Coordinated integration and implementation of the service management processes provides the ongoing control, greater efficiency and opportunities for continual improvement. Based on IT Infrastructure Library (ITIL v3) the framework, ControlCircle’s Service Management Framework (SMF), a process oriented service delivery methodology for all managed services, optimises all the activities involved in delivering valuable, repeatable and high quality managed IT services to its clients.
“ISO/IEC 20000:20005 is the only objective way for an organisation to demonstrate its processes are compliant with ITIL, which is a world standard for best practices in the delivery and management of IT Services throughout their lifecycle,” continued Carey. “Achieving ISO/IEC 20000 accreditation showcases our focus on service management excellence - a critical differentiator that customers expect from prospective partners and suppliers”. ControlCircle also achieved ISO/IEC 27001 certification for information security last year.
