London, 23rd June 2010 – Tealeaf, the leader in online Customer Experience Management (CEM) software, has been recognised as the best provider of Internet Technology at the 2010 BT Retail Week Technology Awards. The Tealeaf entry showcased the positive impact on online revenues and customer service achieved by leading UK discount fashion retailer, mandmdirect.com, since deploying the software just over a year ago.
The BT Retail Week Technology Awards recognise the very best organisations in retail technology and reward the delivery of excellent customer service. Tealeaf was awarded the title for its ground-breaking CEM technology, which equips mandmdirect.com with unparalleled insight into online customer behaviour and helps identify and resolve any issues negatively affecting conversion rates.
“Tealeaf winning another highly respected industry award underscores the growing recognition of CEM’s important role in optimizing the best sites on the web,” said John Lillie, Vice President UK and Southern Europe. “The success of Tealeaf customers like mandmdirect.com is testimony to this fact.”
mandmdirect.com’s Chief Executive Officer, Steve Robinson added: “The benefits of Tealeaf reach our customers at every stage of interaction, from design and improved site stability through to customer support enquiries. The software revolutionised our understanding of their behaviour and, as a result, has brought value to every channel within our online business.”
The BT Retail Week Technology Awards are recognised as a huge accolade and are organised by leading weekly magazine Retail Week. For more information on The Retail Week Technology Awards, visit
www.retailweektechnologyawards.com- ends –
About Tealeaf
Tealeaf provides online customer experience management solutions and is the unchallenged leader in customer behaviour analysis. Tealeaf's CEM solutions include both a customer behaviour analysis suite and customer service optimization suite. For organizations that are making customer experience a top priority, these solutions provide unprecedented enterprise-wide visibility into every visitor's unique online interactions for ongoing analysis and web site optimization. Online executive stakeholders from ebusiness and IT to customer service and compliance are leveraging Tealeaf to build a customer experience management competency across the organization. Founded in 1999, Tealeaf is headquartered in San Francisco, California, and is privately held. For more information, visit
www.tealeaf.com.
© Copyright 2010 Tealeaf Technology, Inc. All rights reserved. Tealeaf, the Tealeaf word and design mark, VIA, and Visibility.Insight.Answersare registered trademarks of TeaLeaf Technology, Inc. in the United States and other countries. Tealeaf CX, Tealeaf cxView, Tealeaf cxImpact, Tealeaf cxReveal, Tealeaf cxVerify and Tealeaf cxConnect are all trademarks of TeaLeaf Technology, Inc. All other trademarks or service marks are the property of their respective holders and are hereby acknowledged.
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