The outsourcing dilemma
The question of outsourcing your company's IT services, to help improve its productivity has rankled a lot of organizations, around the world. Some of the key concerns before outsourcing IT related work to a vendor are:
1. Security of your business data
2. Depth of knowledge surrounding the business you operate in
3. Deep technical skills to implement a scalable solution
4. Return on Investment (ROI) benefits that accrue directly from outsourcing IT related services.
The doubts that you face before outsourcing your company's Website maintenance, differ from those you face before outsourcing your company's IT services, only very slightly.
You would like to outsource Website maintenance, to have your vendor provide you with:
1. A scalable solution
2. Have a deep understanding of the business you operate in
3. Possess the requisite technical skill sets, to execute efficient web-site maintenance
4. A strong Service-Oriented Architecture (SOA) framework, which would include the use of various services to support the requirements of users
5. Create metrics, to help you measure operational excellence before and after you outsourced Website maintenance
Benefits of outsourcing Website maintenance
1. Global delivery standards, which ensures highest quality of the end deliverable, and in this case better Website maintenance
2. Freeing up of critical resources, to focus on core business competence
3. High ROI, through reduction in Website maintenance costs, achieved through application of deep Website maintenance domain knowledge. This is usually achieved by using an experienced Website maintenance vendor.
4. High standards surrounding data security
5. Standardization of the content creation and publishing process
6. Identification and classification of valid and retired content
7. Versioning of content.
8. Automation of the content publishing process
9. Archiving of content
10. Scalability of the content management system, to easily accommodate future growth.
11. Easy-to-use content entry model for non-technical contributors, using templates, step-by-step walkthroughs, etc.
12. Introduction of process innovation, technological innovation, and supply chain innovation to improve your company's agility and productivity.
