Hastings’ Policy Express delivers quick ROI and provides exemplary service to agents with Duck Creek’s EXAMPLE Platform®
Duck Creek is working with property and casualty insurance carrier Hastings Mutual Insurance Company to implement an integrated, web-enabled, front-end solution delivering increased automation, real-time processing and functionality to Hastings’s agent community.
Hastings approached Duck Creek because they wanted a technology that could integrate well with the existing environment, provided the required real-time functionality, was web-capable, and allowed them to easily reuse pre-developed code. Duck Creek recommended a Proof of Concept to give Hastings a real-world look at the system with one of its own products.
“The Proof of Concept was time well spent. It didn’t take us long to appreciate the power and flexibility of the Duck Creek solution,” said Deb Girrbach Sr. Programmer Analyst Project Leader for Policy Express, Hastings.
“Our staff gained a lot of knowledge through the Proof of Concept, but the real learning occurred as we worked to get the first product in production. The one-time investment in our education has resulted in our self-sufficiency and more cost-effective and quicker implementations for the rest of our product family,” added Jim Wicker, Vice President, Applications Programming Management, Hastings.
Hastings recognised that the Policy Express project with Duck Creek was quick to deliver ROI by dramatically shortening the new business process and also by developing the expertise of the Hastings staff to enable self-sufficiency to quickly define, develop and deploy products with little to no support requirements with the vendor. Hastings estimates that with the new web interface the business process has been shortened from one or two weeks to an average of two days.
Using Duck Creek’s EXAMPLE Platform tools, Hastings successfully created a web front-end system for the legacy policy administration environment to capture data and execute underwriting rules. The captured data is submitted to the back office-rating engine for a quote and then sent back, via the Internet, for display to the agent. Additionally, the Duck Creek system automatically maintains a diary/workflow and submission/quote history for the agents via EXAMPLE Express.
As Hastings learns more and more about the EXAMPLE Platform, it plans to continue to expand its use for additional lines of business. Hastings has also identified an opportunity to use Duck Creek’s tools to develop another back-office system - the stand-alone loss control system. The Duck Creek system looks to offer great potential for the data capture component and reaching out to the Web to loss control representatives.
