ABBYY UK Ltd., a leading provider of document recognition, data capture, and linguistic technologies, today announced ABBYY FlexiCapture for Mailrooms. ABBYY FlexiCapture for Mailrooms enhances the ABBYY FlexiCapture data capture platform with new and innovative technology for automated capture, classification and digital distribution and routing of information that enter an organisation - regardless incoming channel. With FlexiCapture for Mailrooms companies can quickly and efficiently capture and digitise incoming post and customer communication. This will shorten the response time in handling customer requests, and as a result, increases productivity, process control, and customer loyalty.
To remain efficient and competitive companies that handle large amounts of documents on a daily basis need to capture that information and process it as efficiently as possible. By capturing documents at the ‘Point of Engagement' - wherever they enter an organisation - and then classifying and forwarding them as quickly as possible, information can be efficiently distributed to the appropriate clerk or business process.
ABBYY FlexiCapture for Mailrooms automates the process of capturing, classifying and processing large amounts of unstructured data from a variety of incoming sources or channels. All types of information - paper documents, e-mails or faxes - are processed with high levels of precision on a single enterprise capture platform, and then passed to the appropriate business process, department, or individual. The flexible design of the platform supports document processing via a range of deployment scenarios - including web, mobile, and cloud - based on the requirements of the organisation.
Enterprises and organisations can immediately benefit from the automation of document-based processes with ABBYY FlexiCapture for Mailrooms. The amount of manual mailroom and archiving work is reduced, resulting in a significant reduction in errors and operating costs. Innovative classification technology and efficient routing speeds up the distribution of information within an organisation, helping to optimise internal decision making processes and speed up customer response times. Total document and process transparency further allows companies to monitor business processes at any time and meet the latest compliance standards. Companies also benefit from improved consistency of workflows and processes.
Key benefits of ABBYY FlexiCapture for Mailrooms include:
Multi-Channel-Mailroom - the system processes incoming documents from a variety of input channels - including paper, fax, and e-mails.
Visual Classification of Incoming Documents - FlexiCapture for Mailrooms leverages the latest technology for fast and accurate image-based classification of incoming documents regardless of format and quality.
Content Classification - documents such as letters or other customer communication like e-Mails are automatically categorised, analysed and processed.
(Online) Training - Auto Clustering helps to automatically setup the classification logic in a mailroom project. Online training can be used to improve the classification results during mailroom operations.
Distributed Mailroom Capture - FlexiCapture for Mailrooms supports data input from a variety of different points of engagement - ranging from centralised scanning located in a central mail room, to decentralised scanning in remote offices, to mobile capture from a staff that is in the field.
Document Routing - based on the classification results, a document is then routed to the appropriate downstream business process, department or employee. Internal business rules can be established to determine the workflow that is triggered.
Monitoring and Statistics - customer communication that enters an organisation will be immediately visible and can therefore be easily tracked. The solution provides tools for reporting and statistics ranging from a standard monitoring client that visualises statistics up to advanced reporting for analytics or Business Intelligence (BI). Thus, an organisation is able to gain complete control over a document and information contained within.
Compliance - Better visibility of documents, incoming information and customer communication facilitates the monitoring of the entire business process. This helps ensure compliance with legal requirements, significantly reducing risk for an organisation.
