Job Description
Roles and Responsibilities: Tech Skils, Good Communications
Skill & Job Requirements: Candidate Specifications -Any undergraduate, graduate, post graduate, diploma or equivalent -Total Experience - 0-2 years of experience. Previous experience in the technical support/customer service / hotels, airlines or call centre is preferential. -Age between 18 yrs - 55 yrs. Critical Skills Required -Good lexical and grammatical ability -Logical reasoning and problem solving abilities -Basic understanding of the Operating systems -Basic understanding of the components of a computer -Typing Speed Good to Have Skills -Basic wired and wireless home networking standards and protocols
Desired Profile
Qualification: Other Qualifications
Experience: 0-1 YEARS
Skills: Principal Job Responsibilities -Support customers with Tech product via phone -Problem solving and resolving customer needs -Quickly and accurately performing multi-tasks like talking, listening, documenting information, seeking information and problem solving -Developing customer rapport and ensuring that customers have positive image of the company -Demonstrate strong work ethics by maintaining confidentiality of information -Ability to learn and apply detailed procedures -Working effectively as a team member and facilitate cooperative environment to meet and exceed customer expectations -Probing and discovering customers true needs and understand customer view point -Ensuring proper and clear communication in a concise manner, using correct vocabulary, grammar and sentence construction -Strong knowledge and skills in PC- Operating systems, PC peripherals, Hardware, Internet, home networking and MS office -Handle complaints and objections affectively without escalation. -When required schedule follow up interactions with customer with unresolved problems to keep the customer informed and ensure resolution. -Transfer incorrect customer contact to the correct department.
Area of expertise: Operations
Reference Job Code B8373 :
www.careers.wipro.com
