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Title: Web 2.0 Expo Preview: Web 2.0 Isn't Just About The Apps Post by: Sarah on April 21, 2008, 04:30:17 PM Web 2.0 Expo Preview: Web 2.0 Isn't Just About The Apps
Businesses need to transform to adopt Web 2.0. But it isn't easy, as Dell's experience -- trying to address rotten customer service with Web 2.0 -- shows. http://www.informationweek.com/news/showArticle.jhtml?articleID=207400663&cid=RSSfeed_TechWeb |