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Title: Financial Industry Among Top Performers In Contact Center Success Post by: Sarah on March 25, 2008, 05:19:57 PM Financial Industry Among Top Performers In Contact Center Success
Study by Genesys Labs shows that financial institutions outstrip other industries at the call center level. http://www.banktech.com/rdelivery/showArticle.jhtml?articleID=206905617&cid=RSSfeed_TechWeb |