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Title: 97 per cent of mobile network performance issues go unresolved Post by: webitpr on November 14, 2007, 08:35:33 PM Actix reveals that resource constrained network engineers only able to investigate three per cent of network issues every month
London, 14 November 2007 - Actix, the recognized global leader for systems that enhance mobile network customer experience while reducing the total cost of ownership, has uncovered that mobile operators investigate just three per cent of mobile network issues every month. According to research conducted by Actix, network engineers in a typical tier one mobile operator manually handle around 4,000 network issues every single month - but only have time to fully investigate and solve around 150 (three per cent) of them. The lack of enterprise-wide Network Status Management systems is leaving network engineers struggling to prioritize tasks due to a lack of visibility into the performance of the whole radio network, Actix found. One major mobile network stated that around one million category one faults are registered every single day, while smaller networks have revealed figures of around 600,000 a month. |