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Title: 70 per cent of daily engineering work is wasted Post by: webitpr on November 05, 2007, 05:37:49 PM Actix survey reveals ineffective network status management information is to blame for wasted engineering resource.
London, 5 November 2007 - Actix, the recognized global leader for systems that enhance mobile network customer experience while reducing the total cost of ownership, has revealed that mobile operators are wasting 70 per cent of engineering time every day because they don’t have access to the right network management information, according to its recent survey of network engineers. The survey results highlight that engineers are wasting nearly three quarters of their day trying to access network status information, which is complicated and time consuming. Many of the engineers surveyed said they had to access multiple, disparate systems, which lack automation, visibility, prioritization and integration between tools. In major mobile networks it is typical for engineers to spend most of their day trying to manually piece together a complete picture of the network by accessing numerous screens of information. Without prioritization or automation, engineers are simply working through a long list of faults, some of which could be automated or de-prioritized to free up engineering resource to focus on critical, service-affecting faults. |