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Title: Wipro Infotech -Service Engineer - 3,00,000/- Post by: Hellraiser on October 24, 2007, 12:23:19 PM RE engr Responsible for sustenance and problem troubleshooting on multiple technology areas such as AIX,Tivoli and IBM storage. Ensure that service delivery takes place based on the Service level agre ements Develop and sustain excellent customer relationship through deep engagement and delivering continuous value by meeting customer expectations and handling issues Ensure that quality is used as a tool to improve customer satisfaction and enhance service delivery Responsible for handling technical escalations Provide technical assistance to other team members by way of assisting them in solvin g challenging technical problems, sharing technical knowledge and adhering to quality processes in ensuring team objectives are met. Responsible for analyzing all calls and ensuring that the calls get closed and customer satisfied Establish and enhance relationship with customers/clients and Principals.
Desired Profile Skills Required Good communication skill set, Technology expertise, excellent customer interface, knowledge on customer setup. Other Details Experience 1 - 4 Industry Type IT-Software/ Software Services Functional Area Application Programming, Maintenance Education UG - Any Graduate - Any Specialization PG - Any PG Course - Any Specialization Remuneration Rupees 50,000 - 3,00,000 Email : [email protected] |