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Title: predictive dialer Post by: Tanya on June 09, 2007, 02:29:37 PM predictive dialer
A predictive dialer is an intelligent outbound call processing system. Predictive dialers are designed to increase efficiency in the contact center by screening out unnecessary calls such as answering machines and busy signals, and by monitoring average call length to keep call agents fed with live connections. Related terms: outbound telemarketing, predictive dialer system, autodialer |