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Title: Wipro Post by: Hellraiser on September 02, 2007, 09:14:58 AM Wipro Technologies is a global provider of consulting, IT Services, and outsourced R&D, infrastructure outsourcing and business process services. We deliver technology-driven business solutions that meet the strategic objectives of Global 2000 customers. With over 25 years in the Information Technology business, Wipro is the largest outsourced R & D Services provider and one of the pioneers in the remote delivery of services.
Job Description - Log Customer calls - Provide first level technical support on Internet related queries using documented procedures. - Identify and provide input on unique or recurring customer problems. - Ensure proper escalation procedures. |techincal Troubleshooting skills,MCP Certifications| Excellent demonstrated customer service skills Good Communication Skills – Spoken and written English (including technical writing). Strong Problem Solving and Troubleshooting Skills – thinks logically. Passion for Technology (curious, has desire to learn, doesn’t rely on past knowledge, stays on top of latest technologies). Ability to work in a fast paced environment Works well in a team environment Strong knowledge of Pocket PCs, ActiveSync, Personal Computers, and hardware components. In-depth working knowledge of Windows XP, Windows 2000, and Windows NT® Operating Systems. Effective learning skills Working knowledge of Windows 98. Additional Information Position Type: fulltime Ref Code: B8381 http://volts.wipro.com/NASApp/com/JobsSearch.jsp Job code as B8381 |