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Title: Talisma Corporation Pvt Ltd Post by: Hellraiser on September 02, 2007, 02:30:48 AM Job Description
Summary of Key Responsibilities: Responsible for meeting the SLA for all interactions. Responsible for Day-to-day functioning of team oProvide Level 1 support oHandling support interactions on Phone/Email/Chat oKnowledge Base creation oHandling Support during implementation Knowledge of managing/conducting support interactions on Phone/Email/Chat Report, issues with the product found during test or through feedback form Customer Obtain regular feedback from Customer regarding quality of service and areas for improvement Willingness to work in shifts including night shifts is essential. Desired Profile Essential Competencies / Skills: Good Knowledge of RDBMS packages preferably MS SQL Server 2000. Good Fundamentals of Windows Operating Systems. Excellent Communication Skills Customer Focus. Willingness to work in shifts including night shifts is essential. Qualification: Relevant Educational background (IT/IS/Comp Sc) with preferably 1 year experience in Technical, Product or Customer Support for a software company. Email [email protected] |