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Title: VODAFONE ESSAR - Trainee Walk Ins at 25th August 2007 Post by: Hellraiser on September 01, 2007, 08:37:24 PM Program Design :
17-day product & process training 5-day train the trainer 1 week cross-functional induction in the call centre 3-4 months as agent 7-months stint as a team coach (TC) on the floor Job Specifications Managing 2 to 3 team coaches who in turn manage 18 CC agents Ensure CC floor management and provide support Ensure delivery of CC SLA's through his/her team Ensure knowledge management of teams Handling of escalations from the floor Maintain attrition rate below set levels Desired Profile Good communication skills, leadership qualities, and high energy levels. Go-getter, Confident, Organized, flexible, high level of initiative, and a team player. Good people management skills, ability to coach/counsel Contact Details : Sakina Boxwala [email protected] Phone : 079-30072446 |