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Title: IBM study: Customer Service, Multi-Channel Distribution Could Help Insurers Mantain High Levels of Customer Loyalty Post by: Sarah on August 29, 2007, 01:18:27 AM IBM study: Customer Service, Multi-Channel Distribution Could Help Insurers Mantain High Levels of Customer Loyalty
A new study from the IBM Institute for Business Value Indicates that Insurers Need to Enhance Customer Service and Distribution Channels to Mantain Their High Levels of Customer Loyalty. http://www.techweb.com/news/showArticle.jhtml?articleID=201802732&cid=RSSfeed_TechWeb |