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Title: Apple offers 'One to One' instruction - Jefferson Graham, USA TODAY Post by: Tanya on May 10, 2007, 04:17:22 AM Apple is revamping its personalized customer service offerings in a bid to increase computer sales. The company will split its ProCare program Wednesday, leaving premium tech support with ProCare and creating an education unit called One to One. Each costs $99 a year. "Where most retail ends with the transaction, that's where we begin, and it's through participation," says Ron Johnson, Apple's senior vice president of retail.
Read More.. (http://www.usatoday.com/tech/products/2007-05-01-apple-one-to-one_N.htm) |