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Title: FusionExperience delivers new levels of customer service to Truphone Post by: RealWire on April 02, 2013, 08:31:13 PM Combining Salesforce and New Voice Media to implement industry leading telephony, CRM and case management
London, UK – 2nd April 2013 – FusionExperience are delighted to announce it is working with Truphone, the innovative mobile phone company delivering industry transforming service to travellers and FSA regulated businesses. Truphone engaged FusionExperience to conduct a major transformation of their enterprise business systems. One of the major planks of this transformation is the sales and service support systems based on the Salesforce platform, implemented by FusionExperience and integrated with a Contact World based IVR from New Voice Media. Colin Windsor, COO of Truphone commented: "A key element of the Truphone solution is integrated sales support. The sales path helps the sales team prepare on-line quotes based on the flexible Truphone services portfolio and pass the order and subscriber details straight to the BSS, delivering more efficient service to our customers". "I am proud of the fact that FusionExperience has managed one of the most advanced Salesforce Case Management implementations in Europe" said Steve Edkins, CEO of FusionExperience. |