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Title: EDS recruits Fresh Graduates Post by: Hellraiser on August 04, 2007, 01:47:54 PM Who are We :EDS is a leading global technology services company delivering business solutions to its clients. EDS founded the information technology outsourcing industry 45 years ago. Today, EDS delivers a broad portfolio of information technology and business process outsourcing services to clients in the manufacturing, financial services, healthcare, communications, energy, transportation, and consumer and retail industries and to governments around the world.What we Do:Over 44 years, EDS evolved from a $1,000 investment into a $20+ billion technology services industry leader. The people of EDS deserve the credit. Vice Chairman Jeff Heller said: 'EDS has always been just ordinary people who came here and achieved more than they ever thought possible because of the opportunity and support they found.'
Designation Technical Support Officer / Senior Technical Officer Experience 0 - 5 years Industry Type IT-Hardware / Networking Functional Area IT Software Keyword Technical Support Executives Location Mumbai Education UG - Any Graduate - Any Specialization PG - Any PG Course - Any Specialization Job Description PREREQUISITES: Meets education requirements or has equivalent work experience. Demonstrates strong communication skills. ESSENTIAL FUNCTIONS: Responsible for ensuring timely process through which problems are controlled. This includes problem recognition, research, isolation, resolution, and follow-up steps. The Help Desk agent is able to resolve problems immediately, typically using the Knowledge Base and other Helpdesk tools. The Help Desk agent may provide guidance/training for less experienced personnel. Desired Profile Strong written and verbal English communication skills Working knowledge of desktop PC and peripheral devices. Proven understanding of network protocols, hardware and Network E-Mail Systems. (Exchange & Outlook) Proven understanding of Windows OS (XP/2000/ NT) in a network environment Proven knowledge in Word Processing, Spreadsheet and Database Software packages Customer support experience required Flexibility in work schedule and processes Professional customer service skills and a positive attitude required Possess analytical problem solving skills Good time management skills Ability to handle difficult or irate customers Ability to respond to and resolve customer inquiries Ability to listen effectively Ability to follow procedural guidelines to respond to and/or research customer questions Ability to work in a team environment Ability to diagnose and resolve customer problems via the telephone Ability to multitask and adapt to constantly changing environment. Reference Technical Support Officer Contact Information Name Mr. Rajat Rathi Telephone + 91(22) 66774000 Website http://www.mphasis.com www.eds.com Address MPhasis BFL Limited [email protected] Chennai - Tamil Nadu ,IND 600086 Email [email protected] |