Improve Customer Service With GPS Vehicle Tracking Systems
 by: Ken Sink

Business owners: use GPS vehicle tracking systems to improve customer service and bring your business into the Information Age.

The Information Age allows us to read breaking news, review up-to-the-minute stock-market information and check on the status of our bank account—all on demand. We take for granted the ability to find what we want to know when we want to know it.

The concept of a constant flow of information through precise, up-to-the-minute notification is accepted by a majority of society. Having our email forwarded to our cell phones is another example of how ‘connected’ we are today.

So, why do we ask our customers to put up with delivery estimates of ‘sometime between 9 a.m. and noon?’ Do we put our customers on hold while we call our service technician to find out when they’ll be at the customer’s site?

Are you providing your customers with outstanding service? Are you taking advantage of every tool available? Or is your competition?

Consider using GPS vehicle tracking systems to bring your business into the Information Age.

Who should consider GPS vehicle tracking systems? Any business using vehicles, who has demanding customers and faces competition in selling a product available from several sources.

A broad spectrum of business types use GPS vehicle tracking systems. Florists, HVAC contractors, limousine companies, food and beverage distributors and many other businesses have all improved customer service through GPS tracking.

Why? GPS vehicle tracking systems provide up-to-the-minute information you can use to answer your customers’ questions. Improving customer service equates to more satisfied customers, resulting in more business and more profits.

With the real-time data provided by GPS vehicle tracking systems, you can tell your customer where your employee is right now and estimate more accurately when your employee will be arriving. WOW your customers with precise delivery estimates.

The historical data from GPS vehicle tracking systems will tell you and your customer when your employee last visited their site and how long they were there. You can also analyze visits to their location for the last 30 days or longer with data downloaded from your tracking system.

Using GPS vehicle tracking systems requires devices installed in each vehicle and a PC connected to the Internet. The system provider operates a secure server which displays data: speed, direction of travel, location. After logging into the server, you view the data using a web browser.

Some systems allow you to add a specific location, such as a customer’s building, to the map. This simplifies determining which vehicle is closest or visited that location last.

Where do GPS vehicle tracking systems work? Some GPS systems are limited to cellular system coverage areas; others use low-earth orbit communications satellites for coverage everywhere.

Now, before your competition realizes how to use GPS vehicle tracking to their advantage, research your options, pick your system and lease/buy it. Do it today.

Welcome to the Information Age.

About The Author

Ken Sink, owner of My Vehicle WatchDog, is a veteran with 20+ years of transportation experience, including fleet management of over 800 vehicles. Visit http://www.MyVehicleWatchDog.Info for more information about GPS vehicle tracking systems from Fleet Management Solutions, Networkfleet and Sprint/Nextel.