Username: Save?
Password:
Home Forum Links Search Login Register*
    News: Welcome to the TechnoWorldInc! Community!
Recent Updates
[September 10, 2022, 06:18:04 PM]

[September 10, 2022, 06:18:04 PM]

[September 10, 2022, 06:18:04 PM]

[September 10, 2022, 06:18:04 PM]

[September 05, 2022, 11:15:48 AM]

[September 05, 2022, 11:15:48 AM]

[September 05, 2022, 11:15:48 AM]

[September 05, 2022, 11:15:48 AM]

[August 26, 2022, 11:44:36 AM]

[August 26, 2022, 11:44:36 AM]

[August 26, 2022, 11:44:36 AM]

[August 26, 2022, 11:44:36 AM]

[August 13, 2022, 12:51:50 PM]
Subscriptions
Get Latest Tech Updates For Free!
Resources
   Travelikers
   Funistan
   PrettyGalz
   Techlap
   FreeThemes
   Videsta
   Glamistan
   BachatMela
   GlamGalz
   Techzug
   Vidsage
   Funzug
   WorldHostInc
   Funfani
   FilmyMama
   Uploaded.Tech
   MegaPixelShop
   Netens
   Funotic
   FreeJobsInc
   FilesPark
Participate in the fastest growing Technical Encyclopedia! This website is 100% Free. Please register or login using the login box above if you have already registered. You will need to be logged in to reply, make new topics and to access all the areas. Registration is free! Click Here To Register.
+ Techno World Inc - The Best Technical Encyclopedia Online! » Forum » THE TECHNO CLUB [ TECHNOWORLDINC.COM ] » Techno Articles » Communication
 What To Do If Your Cell Phone Is Lost Or Stolen?
Pages: [1]   Go Down
  Print  
Author Topic: What To Do If Your Cell Phone Is Lost Or Stolen?  (Read 2481 times)
Daniel Franklin
TWI Hero
**********


Karma: 3
Offline Offline

Posts: 16647


View Profile Email
What To Do If Your Cell Phone Is Lost Or Stolen?
« Posted: October 15, 2007, 11:35:27 AM »


    There are situations in which sometimes we get in, that we feel rather helpless or without knowing exactly what to do or where to go for help. Having a personal cell phone (telefone celular) lost or stolen may be one of these situations. In cases like these the following tips may be of some help at least to minimize the potential problems you may run into.

1 - You should take care of your cell phone (telefone celular) as if it were your personal wallet. The best way to avoid being liable with fraudulent charges is to do whatever you can within your means to avoid unauthorized calls in the first place. Check the user guide that comes with your phone set and start using the lock or password feature to potentially prevent a theft from making unauthorized phone calls. There are ways to get around passwords, but you will probably be buying yourself some time until you realize the loss of your cell phone and call your service phone provider.

2 - Call your cell phone (telefone celular) service provider as soon as you discover the loss. Report your missing/stolen device and be sure to keep records of the date and time you called your phone carrier, the name of the person to whom you spoke to, and what you have been informed. Also take note of the state and the region of their call center, plus their telephone extension number. Finally ask for confirmation in writing that your device has been disabled. Some companies can even email this to you.

3 - File a police report. It may not be much of a help in getting your cell phone (telefone celular) back, but it should provide an official record of the missing/stolen cell phone. Keep the police report number available while reporting the loss to the phone carrier. Also you may open an investigation with your carrier if necessary. If you are not getting an immediate response by working directly with your cell phone (telefone celular) company, do not waste any more time. Contact your phone carrier and request an immediate investigation. Usually a formal request for an investigation will prevent formal collections filed by the phone carrier, not to mention that might delay reporting to any credit bureaus against the phone user.
 
4 - When requesting an investigation, let your phone carrier know that you will be filling a complaint with the Federal Communication Commission (FCC), your state attorney general`s office, and your state`s public utility commission (PUC). After taking these steps, the phone carriers will most likely pay closer attention to you, once they become aware that you are an informed consumer. According to a 2006 AARP/ROPER cell phone survey, half of all cell phone users between the age of 18 and over, report not knowing who to call to in the event their cell phone carrier is unable to resolve a billing/service problem to the user satisfaction. Beware that FCC is going to forward your complaint to your phone service provider, requiring a return from them within a month.

5 - Contact your attorney general`s office. According to their website, state attorney general offices handles complaints about cell phone frauds and contract disputes. This office has lawsuits against phone companies based on phone user complaints, resulting sometimes in refunds to consumers and new agreements made by cell phone (telefone celular) service providers on behalf of their cell phone users. Also contact your state`s PUC. Each state has a government agency, usually called utility commission, which handles consumer problems with telephone companies.

A missing or stolen cell phone (telefone celular) may become a big problem if the user does not take immediate actions. Filing a formal missing/stolen report together the with cell phone service carrier and government agencies are the necessary steps one should take to make sure he will not have any more losses. Get to know your rights as a consumer and make sure the any loss you are going to have, in the event of a missing/stolen cell phone (telefone celular), will be the cell phone itself.

This article is under GNU FDL license and can be distributed without any previous authorization from the author. However the author's name and all the URLs (links) mentioned in the article and biography must be kept.

This article can also be accessed in portuguese language from the News Article section of page http://www.polomercantil.com.br/celular.php

Roberto Sedycias has a bachelor degree in Business Administration and over 20 years experience in systems analysis and computer programming. Currently working as IT consultant for http://www.polomercantil.com.br

Logged

Pages: [1]   Go Up
  Print  
 
Jump to:  

Copyright 2006-2021 TechnoWorldInc.com. All Rights Reserved. Privacy Policy | Disclaimer
Page created in 0.138 seconds with 24 queries.