Responsible for providing voice support for international customers on operational or maintenance of Dell products.
Work requires strong analytical ability to resolve complex technical issues in addition to effective phone communication skills
Provide first-level Customer Support on basic operational or maintenance of personal computers and /or peripherals using available tools.
Guide customer troubleshooting efforts to identify products that have Customer Issues and issue service calls in accordance with guidelines.
Escalate problems when unable to resolve customer issues.

Candidate Eligibility:
Must be a graduate. Freshers should have their final year results to be eligible to apply.
Undergraduate candidates (pursuing graduation through distance Learning); must have at least one year experience in a customer calling role in an international contact center
Engineering graduates need to have prior work experience of at least 3 months in International call center in a call-taking role to be eligible.
Should not have applied with us in the last 3 months
If you wish to apply with Dell, visit the Dell Office in Gurgaon at Sector 43, Vipul Tech Square. Sector Road, Opposite Central Park Condominiums. Gurgaon - 122002.

Walk-in interviews between Monday to Saturday, 11 am to 5 pm. Please carry a copy of your resume and a passport size photograph.

Desired Candidate Profile
Ability to analyze, research, and solve highly technical problems.
Clarity of speech, fluency, grammar, neutral accent and good articulation of thought.
Self Starter with good verbal and written communication skills.
Ability to understand and speak to US customers.
Good interpersonal skills and a good team player.
Ability to prioritize and multitask.
Basic knowledge of MS Office suite of software like MS Word, Excel and PowerPoint.
Ability to quickly adapt to changes in process and policies

Contact Details
Website: http://www.dell.com
Executive Name: Shika Patial
Email Address: [email protected]