RESPONSIBILITIES: -
*Provide customer support / query handling services to the clients in US by taking the calls.
* Resolve customer queries within the assigned TAT.
* Adhere to the Login hrs & maintain the desired AHT Levels.
* Ensure optimum level of Quality over the calls.
Desired Candidate Profile
*Must be a Graduate or Final year student.
*Minimum 1year + experience in Customer Support (Voice).
* Prior experience in a Voice process preferred.
*Excellent communication, Interpersonal and presentation skills.
* Must possess excellent listening skills & should have an inclination towards resolving the customer problems.
Email Address : [email protected]