TEOCO announces the addition of Customer Experience Management for actionable analytics

FAIRFAX, VA, USA, AND LEATHERHEAD, UK – 04 MARCH 2015 – TEOCO, the leading provider of assurance, analytics and optimization solutions to communications service providers (CSPs), has today released CEM, its latest version of the Customer Experience Management solution for end-to-end analytics of subscribers’ activity and improved Quality of Service (QoS).
CSPs’ engineering, network, customer operations and marketing teams can all use CEM to gain in-depth visibility of subscriber activity, and also to rapidly identify, investigate and resolve QoS issues as they happen. CEM’s open integration capabilities means different teams can use it to work together on preserving existing subscriber revenues, and creating new revenue-generating opportunities as well .
CEM uses multi-dimensional diagnoses, including data from network elements, probes, and performance metrics to power advanced insights onto the experience of subscribers.
The solution brings together TEOCO’s proven capabilities in service assurance, geo-location, and analytics. Using the Hadoop framework, CEM can retain xDRs, KPIs and KQIs for a limitless period of time to monitor and analyse subscriber’s network experience, and proactively troubleshoot service issues. CEM also integrates with TEOCO’s existing fault detection and performance monitoring solutions, and offers the same multi-vendor, multi-technology, multi-domain and multi-source capabilities.
“Service assurance has evolved from network- to service- to customer-centric and our offering reflects this evolution,” said Shachar Ebel, CTO of TEOCO. “CEM integrates advanced analytical capabilities and algorithms for operators to obtain actionable intelligence using data from their networks and subscribers to deliver better operational performance, improved quality of service, and greater competitiveness. Furthermore, operators can use this intelligence as the foundation to create for new next-generation revenue streams.”