Rushcliffe Borough Council awards tender to Telephonetics VIP for the revolutionary ContactCentre 59R that combines automation with live operators in one seamless application.

16th March 2010, Hemel Hempstead, UK - Telephonetics VIP, the speech automation and data integration specialist, today announces the signing of a 5 year contract with Rushcliffe Borough Council for the supply of its ContactCentre 59R ACD solution; a powerful, intelligent, customer focused call handling solution that effectively routes customer calls, promoting customer first.

The award-winning Council prioritises customer service very highly and is impressed with Telephonetics VIP‘s evidence of delivering quality solutions on time whilst providing real value for money. Forward thinking Rushcliffe Borough Council, with its ambitious plans for the future, is keen to form a relationship that could grow with their requirements.

Mark Holmes, Director of Sales at Telephonetics VIP commented: “We are delighted to be partnering with Rushcliffe Borough Council for the next 5 years.  As an award-winning Council in the customer service area, they sought a ‘best-in-class’ solution for their current and future requirements. ContactCentre 59R’s flexibility and scalability means Rushcliffe Borough Council has the freedom to grow and extend their contact centre services without additional per seat licence fees. ”