Platinum sponsor’s customer Spirit Pub Company to present case study on how it improved management of customer feedback

Berkshire, ENGLAND, 2nd October, 2014: TeamUltra (www.teamultra.net) today announced it will be a Platinum Sponsor at ServiceNow’s NowForum where it will be demonstrating the latest Custom Apps, services and solutions that enable companies to optimise and leverage their use of ServiceNow. Additionally, TeamUltra customer Spirit Pub Company will be presenting a case study looking at the service management and customer service benefits it has gained from using three Custom Apps.

Mike Beale, Managing Director of TeamUltra said, “We are delighted to be supporting ServiceNow at NowForum. It provides an important channel for customers to understand the latest ServiceNow solutions along with the vision from ServiceNow and the partner community. We will also be demonstrating our latest solutions and services for ServiceNow. The first 20 qualifying customers visiting TeamUltra at NowForum can claim a complementary TeamAssess report detailing specific actions to ensure optimal ServiceNow performance, and also a trial of our widely respected Support Desk for 30 days, free of charge.”

Additionally, Spirit Pub Company will be presenting a best practice case study looking at the benefits gained from using Custom Apps designed by TeamUltra. Spirit will explain how it has revolutionised management of customer feedback using a Custom App to leverage their investment in ServiceNow and bring strong Service Management principles to customer relations. Spirit is also using Custom Apps to better manage pub queries and improve employee communications.

Sam Beale, Director of Integrations at TeamUltra, added “We have carefully selected best in class accredited ServiceNow technology partners to enhance the ServiceNow platform. We are proud that we use ServiceNow and these complementary technologies in our business operations. For example, we run our Support Desk on ServiceNow and use the Bomgar remote support solution as part of our service offering to help us work with customers and resolve support queries. Other internal applications that we have developed and use every day include a timesheet system for our consultants which drives invoicing and billing, annual leave booking and authorisation as well as a CRM system for sales support.”

More details of these applications can be found on our new website www.teamultra.net.

The second NowForum is taking place at the ExCeL centre in London on 9th October where ServiceNow will provide an extensive update on its Enterprise Service Management strategy. Keynotes include ServiceNow CEO Frank Slootman, founder Fred Luddy and COO Dan McGee. These will help customers to understand ServiceNow’s take on today’s IT industry and the challenges faced by customers.