Zurich – 29, 09, 2016 – Swiss Post Solutions (SPS), a global full-service provider in physical and digital document management, and Celaton, an artificial intelligence software company, today announced a strategic partnership. The partnership will combine SPS’ expertise in process optimisation and the automation of manual tasks, with Celaton’s inSTREAM™ software, to deliver solutions that address the increasing demand for fully automated business processes.
inSTREAM applies sophisticated algorithms, including artificial intelligence and cognitive learning, to streamline labour intensive clerical tasks and decision making. Unique to inSTREAM is its ability to learn the pattern of unstructured content through the natural consequence of processing and monitoring the actions and decisions of the people involved in the process. With Celaton’s intelligent automation platform, SPS further extends its capabilities to handle the complex unstructured content that its clients receive from their customers and suppliers every day, by mail (post), paper, fax, email, social media and other electronic data streams. This means that complaints, queries, contracts, cancellations and similar requests can be dealt with quickly in a fully automated process, or forwarded to the relevant account manager for action. Applying the artificial intelligence and cognitive learning which Celaton inSTREAM provides, will enable SPS, to reduce manual intervention and enhance decision making, taking cost out of processes and enabling client’s staff to focus on more complex and relationship oriented tasks. Employees only need to deal with correspondence that requires their input and greater efficiency delivers higher levels of customer satisfaction.
“We are pleased to form a strategic partnership with Celaton. Our industry and functional expertise and knowledge in managing physical and electronic document processes, coupled with inSTREAM ensures that our clients receive the most appropriate and innovative solution,” said Joerg Vollmer, CEO of SPS.
“I am delighted that Celaton and SPS are working in partnership. Celaton and SPS share a focus on enabling organisations to achieve efficiencies that were previously out of reach and better customer service through intelligent automation excellence. The results we have achieved so far have been impressive, but I am excited about delivering even more benefits to SPS’s customers.” said Andrew Anderson, CEO of Celaton.
