LANDESK today announced it will now be reselling Nexthink End-user IT Analytics, as part of its LANDESK One Partner program. The partnership will allow joint customers to better serve their end-users by providing insight into IT challenges through relevant, contextual analytics information.

“As a result of deep product integration between the two solutions, this partnership between LANDESK and Nexthink enables IT to have a detailed, real-world view of its customer base,” said Steve Workman, vice president of strategy at LANDESK. “Nexthink provides LANDESK customers with full, dynamic visibility of IT usage to make better decisions and optimize operations and costs.”

“Ensuring that technology is meeting experience requirements requires I&O professionals to adopt outside-in monitoring technologies that help I&O understand how, when, what, and why customers and employees are using applications and devices,” wrote John Rakowski, analyst at Forrester Research in a recent report[1].

Integrating Nexthink’s outside-in end-user monitoring and IT analytics with LANDESK provides many added benefits, including the following:

Full context. Through Nexthink’s integration with Service Desk, contextual information is delivered into the hands of IT administrators, telling the complete story of each end-user’s IT user experience. Service Desk analysts can now proactively respond to issues before end-users experience interruptions with the improved visibility provided by Nexthink.
Improved transparency. As many end-users forgo logging support tickets about IT issues they experience, Nexthink automatically gathers this valuable data to warn IT administrators of all technical issues, presented in the context of the user’s individual experience of IT. Nexthink gives health metrics that reveal signs of quality degradation to anticipate problems and unreported incidents.
Increased security. Nexthink’s endpoint activity and end-user behavior security analytics help detect targeted attacks and insider threats, quantify risk and prove security policy compliance. This empowers security analysts to be proactive and respond faster before problems escalate.
A predefined integration service is immediately available to LANDESK customers that use Nexthink. LANDESK customers that do not have Nexthink can now contact their LANDESK representative and evaluate how Nexthink enables smarter IT through analytics.

“We’re very pleased with the response to our participation in the LANDESK One program,” said Pedro Bados, CEO atNexthink. “We share LANDESK’s vision of putting end-users first and helping IT get closer to and align with the business.”

LANDESK One Partners provide solution integrations that support the LANDESK vision of user-centered service management and help customers tackle their most pressing issues and gain maximum value from their technology investments. For more information visit: http://www.landesk.com/partners/landesk-one/.

[1] Source: Forrester Research Report
“Left-Shift Technology Monitoring For Success In The Age Of The Customer”
The Technology Concepts Of End User Behavior Monitoring -- February 14, 2014
By John Rakowski with Eveline Oehrlich, Jean-Pierre Garbani, Anthony Mullen, Michelle Mai