NEW YORK, September 2nd, 2014 – EasyVista, Inc. (www.easyvista.com) announced today it has again been positioned in the Gartner Magic Quadrant for IT Service Support Management (ITSSM) and the Company welcomes the report as it substantiates the improvements made to its global business strategy and product development initiatives.

In the 2014 Magic Quadrant for ITSSM tools, Gartner has focused on vendors whose IT service support functions enhance product usability. These vendors offer easy-to-use, out-of-the-box best practices. Their next-generation support capabilities are specific to mobility and use social collaboration to increase product effectiveness and efficiency.

In addition, vendors must provide an ITSSM product that includes functionality for IT incident management, problem management, change management, configuration management, release governance, IT user self-service (for knowledge and request management), IT knowledge management, IT service support analytics and reporting, and SLA management of incident and service requests. The vendors must also derive at least $12 million in annual revenue from ITSSM products and have a sales presence or partner network that spans at least three of the following regions: North America, South America, EMEA, Asia/Pacific region or Australia. All vendors must provide qualifying customer references.”

All Gartner Magic Quadrants are important decision support guides for CIOs appraising vendors or selecting new solutions. For the vendors listed it is a valuable annual benchmarking exercise as a Magic Quadrant assesses completeness of vision as well as the ability to execute.

The 2014 ITSSM Magic Quadrant provides a graphical depiction of how vendors are performing against Gartner’s criterion. View the Magic Quadrant here - Gartner ITSSM Magic Quadrant 2014

“We took comments made in the 2013 Gartner Magic Quadrant as an honest appraisal of our business. Our investment strategies across every part of EasyVista are often a direct response to Gartner’s critique,’ observed Andrew White, EVP Marketing and General Manager for the UK & North America at EasyVista. ‘EasyVista continues to be easy-to-use and affordable, we have boosted our support services across the globe and recent product releases have created more personalized experience of IT for our increasing numbers of customers.”

EasyVista understands the demands placed on IT to maintain control of IT as well as needing to empower end-users with familiar interfaces and services delivered as apps. The codeless approach through products, such as EV|ServiceManager and EV|ServiceApps, is providing EasyVista customers with good ITSSM capabilities and easy-to-realize integration with IT operations management solutions. We believe these strengths are recognized within the Magic Quadrant.