Brand Embassy was ranked the highest rated platform provider among 23 social media management and social customer service platforms, based on "likelihood to recommend" ratings, according to a new report published today by TrustRadius, the leading site for user-generated reviews of business software.
In the report, TrustRadius analyzed 422 authenticated end-user reviews of social media management software. The guide includes information on how enterprises are using social media for customer care, social intelligence and marketing and also reveals the top rated products in its Enterprise Social Media Management Software TrustMap™. The TrustMap™ ranks the 23 software products used by enterprises based on end-user "likelihood to recommend" ratings and frequency of evaluation.
"We are proud to have been named a top rated enterprise social media management platform by sofware users on TrustRadius. We have put tremendous effort and passion into making Brand Embassy the smartest and most beautiful customer service tool on the market," said Damian Brhel, co-founder and COO of Brand Embassy. "This year we are being even more innovative so our clients stay happy."
"Brand Embassy is the pillar of our social customer care," said Dusan Simonovic, the social media specialist at O2 Czech Republic in one of the product reviews published on TrustRadius: "It's well built to support a team of professionals maintaining many channels."
"Users like the high-level reports that Brand Embassy offers, as well as the customer-care focused metrics, such as response rate and average response time," said Megan Headley, Research Manager at TrustRadius and author of the guide.
This recognition comes after a successful year when Brand Embassy reached 100 enterprise clients and is doubling the number of employees to meet the next level of growth. The Buyer's Guide to Enterprise Social Media Management Software is available at
www.trustradius.com/guides/sm