…clients benefit from monitoring, preventative maintenance and around the clock on call support to ensure e- and m-commerce platforms are always open for business…

London, United Kingdom, 6th July 2012: Sceneric, a leading web & e-commerce consultancy, today announced the launch of a new Managed Services offering, driven by demand from retailers and businesses to ensure the scalability, stability and security of their e-commerce platforms.

The new services are being offered following successful trials with existing clients SitUp TV, Zurich Insurance and Nisbets. The Managed Services solutions being provided by Sceneric are bespoke to each client and designed around Information Technology Infrastructure Library (ITIL) processes, many of which are delivered through the cloud. These services can include on call support; monitoring, alerting and incident management; built in upgrades, problem management and change control; preventative maintenance; reporting; security scanning and development days to work through an arranged log of prioritised work.

Sceneric is ideally placed to provide these additional services, having built and deployed e-commerce platforms for blue chip firms including B&Q, LOVEFiLM, Zurich Insurance and Legal & General. Sceneric’s Hong Kong expansion now enables a “follow the sun” approach to helpdesk support, allowing the team to offer superior global support around the clock.

"Providing managed services is a natural progressive step for Sceneric", says David Wyllie, “We have already built a name for Sceneric as a trusted e-commerce platform delivery partner, so it makes sense to extend our customer relationships to allow ongoing access to our highly skilled team of engineers. In addition, it makes sense for the company which is maintaining the e-commerce platform to be the same as that which built and customized them for our customers.”

For incident management, Sceneric’s monitoring systems alert support engineers by email, telephone and SMS, depending on the severity of the issue, ensuring that a fast response is possible, with a best endeavour target of 15 minutes response to critical incidents. Monthly reporting also allows the Sceneric team to make recommendations on areas for improvement and identify potential issues before they become a problem.

SitUp TV is already benefiting from Sceneric’s Managed Services to ensure that its e-commerce platform is always available to handle the 10 million orders placed each year. Paul Janse Van Vuuren, Head of IT at SitUp TV, said, “Sceneric's Managed Service give us the peace of mind that we have trained support staff available 24 hours a day, 7 days a week. Their online monitoring and alerting often picks up issues before we are aware of them and their professionalism and proactive commitment to keeping our ecommerce platforms running are second to none.”

Sceneric’s bespoke Managed Services are available to new and existing customers and are developed based upon specific e-commerce needs.