Etherios taps into the power of salesforce.com’s social, mobile and connected cloud technologies to help accelerate business transformation for companies using Service Cloud

July 28, 2014 - Etherios, a division of Digi International and a Platinum Cloud Alliance Partner of salesforce.com, announced it is an inaugural member of the Salesforce Fullforce Masters Program which recognises partners with proven expertise delivering industry and cloud-specific services and solutions for customers.

Etherios was selected to join this elite program based on its proven expertise with Salesforce1 Service Cloud and history of delivering overwhelming success to its Salesforce customers coupled with its differentiated and comprehensive Internet of Things (IoT) solution offering. This combined offering enables organisations of all sizes to realise tangible business value by connecting their products, people and processes with the Salesforce1 Platform. The Fullforce Master Program recognises partners who have demonstrated the strongest capabilities so as to jointly provide customers with unparalleled success.

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“Becoming part of the Fullforce Master Program is a testament to our consultants’ knowledge and relentless focus on driving customer success,” said Mike Dannenfeldt, senior vice president of Etherios Solutions.
“Etherios is a leading partner in the Salesforce Cloud Alliance Program and I am very pleased to recognise it as holding a Fullforce Masters in Service Cloud,” said Dan Streetman, SVP of worldwide alliances and channels, salesforce.com.
“Etherios didn’t just help us deploy Service Cloud, it helped us transform our business,” said David Espindola, CIO Flexera Software.
Using the Internet of Things to Deliver Effortless Customer Service with Service Cloud
Today’s customers are social, mobile and connected. The result is an unprecedented opportunity to engage customers 24/7 in a personalised way on every channel and on every device. And in today’s world, customers expect every service experience with a company to be one thing: effortless.

Enter the Internet of Things (IoT), a connected world, where companies are connecting their products with the people, processes and technology within their organisations. It’s about proactively identifying issues, resolving issues remotely when possible, and optimising field service technician deployments.  By turning device and machine data into actionable intelligence in the Service Cloud you are able to deliver effortless service for customers.