Username: Save?
Password:
Home Forum Links Search Login Register*
    News: Click Here to Join TechnoWorldInc Community on Orkut.
Search Site
Recent Updates
[Today at 10:40:15 AM]

[Today at 06:50:31 AM]

[Today at 06:49:17 AM]

[Today at 05:25:29 AM]

[Today at 05:23:29 AM]

[Today at 05:00:38 AM]

[Today at 04:40:03 AM]

[Today at 04:01:26 AM]

[Yesterday at 09:52:13 AM]

[Yesterday at 09:46:47 AM]

[Yesterday at 08:50:11 AM]

[Yesterday at 07:40:26 AM]

[Yesterday at 07:33:01 AM]
Subscriptions

Enter your E-mail :

Participate in the fastest growing Technical Encyclopedia! This website is 100% Free. Please register or login using the login box above if you have already registered. You will need to be logged in to reply, make new topics and to access all the areas. Registration is free! Click Here To Register.
+ Techno World Inc - The Best Technical Encyclopedia Online! » Forum » THE TECHNO CLUB [ TECHNOWORLDINC.COM ] » Techno News
 rostrvm 9 addresses customer service challenges
Pages: [1]   Go Down
  Print  
Author Topic: rostrvm 9 addresses customer service challenges  (Read 196 times)
newsprovider
TWI Hero
**********


Karma: 0
Offline Offline

Posts: 15099


View Profile Email
rostrvm 9 addresses customer service challenges
« Posted: July 01, 2013, 03:24:51 AM »

Contact centre software developer Rostrvm Solutions has launched rostrvm 9, an innovative platform that supports the call centre transformation into a customer service hub by providing exactly the tools and functions needed.

The contact centre has changed from dealing with straightforward transactions to handling a wide range of customer issues and through a variety of media. Contact centres are having to accommodate this to remain profitable and maintain excellent relationships. rostrvm 9 offers the right solutions and is tailored to fit individual business requirements.

A survey carried out recently by Rostrvm of a cross-section of contact centres showed that all still operate telephone-based media but over 96% manage more than one medium, with email featuring prominently. Talk times have lengthened and after-call work is increasing.

Even in call centres that regard themselves as primarily inbound, 40% of all contacts were actually outbound - such as when returning calls and following up enquiries.

rostrvm 9 builds upon the strong base of Rostrvm Solutions’ 30 years of experience in the contact centre industry and incorporates specific real-world client feedback, with 128 updates, making a flexible and robust product to tackle these sorts of challenges.

Today’s smart-phone users have email in their pockets and expect much higher service levels.  To meet their needs, rostrvm 9 provides additional facilities and text-based contact management to handle greater email and text message volumes efficiently and effectively.

rostrvm 9 also provides extended management information, which enables contact centres to monitor operations and understand customers’ service perceptions quickly.

Greater website use presents another challenge and there are times when contacting prospects and customers promptly is imperative. For example a prospect starting, but not completing, a quotation on a website represents a clear business opportunity. Here, rostrvm 9 offers Precision dialling, which transfers information from the website to the dialler, so that prospects can be contacted straight away.

One particular issue that affects all parts of the business is managing multiple IT applications on the desktop. rostrvm 9 cleans up messy desktops and awkward IT systems that slow people down. It also does the same in the Back Office, providing a structured, proactive approach to task management.

Ken Reid of Rostrvm Solutions said, “rostrvm 9 is borne out of a great deal of research, listening to consumers and lengthy development. The result is a flexible, robust application which allows our clients to work profitably, productively, efficiently and with accountability. Contact centre customers will appreciate the discernible improvements in customer service achieved by using rostrvm 9.”

To find out more call Rostrvm Solutions on 0800 6122 192 or visit www.rostrvm.com
Logged

TechnO wOrld InC - The Best Technical Encyclopedia Online!
Pages: [1]   Go Up
  Print  
 
Jump to:  



Add to Google Subscribe in NewsGator Online Add to netvibes Subscribe in Bloglines Add to Webwag
Copyright © 2006-2012 TechnoWorldInc.com. All Rights Reserved. Privacy Policy | Disclaimer
Page created in 0.126 seconds with 23 queries.