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What Every Manager Should Know About How to Win the Loyalty of Customers
What Every Manager Should Know About How
to Win the Loyalty of
Customers
Dr. Michael
LeBoeuf, in his cassette a
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Stephen Taylor
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966
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August 04, 2007, 08:47:15 AM
by Stephen Taylor
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What Every Manager Should Know About Seeing the World from Where the Customer Is
What Every Manager Should Know About
Seeing the World from Where the Customer
Is Standing
It is
important to re
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0
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Stephen Taylor
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975
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August 04, 2007, 08:46:01 AM
by Stephen Taylor
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What Every Employee Should Know About How to See Customers Problems from Their C
What Every Employee Should Know About
How to See Customers Problems from Their
Creative Side
Customer
Service i
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Stephen Taylor
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948
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August 04, 2007, 08:45:24 AM
by Stephen Taylor
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What Every Employee Should Know About How to Prevent Customer Service Conflicts
What Every Employee Should Know About
How to Prevent Customer Service
Conflicts
There are five
techniques that
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0
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Stephen Taylor
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1026
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August 04, 2007, 08:44:36 AM
by Stephen Taylor
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What Every Manager Should Know About How to Prevent Customer Service Conflicts
What Every Manager Should Know About How
to Prevent Customer Service
Conflicts
There are five
techniques that h
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0
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Stephen Taylor
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1004
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August 04, 2007, 08:43:58 AM
by Stephen Taylor
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What Every Employee Should Know About Putting Positive Phrases Into Customer Ser
What Every Employee Should Know About
Putting Positive Phrases Into Customer
Service
If you were a
customer on
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0
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Stephen Taylor
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1032
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August 04, 2007, 08:43:22 AM
by Stephen Taylor
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What Every Manager Should Know About How to Learn from the Complaints of Custome
What Every Manager Should Know About How
to Learn from the Complaints of
Customers and
Employees
Listening to c
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0
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Stephen Taylor
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1096
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August 04, 2007, 08:42:23 AM
by Stephen Taylor
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A White Paper: Profiting with Kindness
A White Paper: Profiting with
Kindness
In 2002, there
wasn't much interest for Kindness
in business, and s
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0
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Stephen Taylor
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1329
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August 04, 2007, 08:41:45 AM
by Stephen Taylor
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Everyone talks in code!
Everyone talks in
code!
How often have you
left a meeting with a customer or your
boss telling yourself he like
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0
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Stephen Taylor
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1081
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August 04, 2007, 08:41:15 AM
by Stephen Taylor
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The Dissatisfied Customer
The Dissatisfied
Customer
We, as small
business people, naturally dislike
complaints from our clients and custo
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Stephen Taylor
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1136
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August 04, 2007, 08:40:43 AM
by Stephen Taylor
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E-Business?s Best Friend: eCRM
E-Business?s Best Friend:
eCRM
From Ebay to the
smallest home-operated start-up,
e-businesses of all sizes stru
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0
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Stephen Taylor
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1021
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August 04, 2007, 08:40:16 AM
by Stephen Taylor
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Dealing with People - Words to Avoid
Dealing with People - Words to
Avoid
You probably realise
how the wrong tone of voice andnegative
body language
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0
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Stephen Taylor
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1050
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August 04, 2007, 08:39:21 AM
by Stephen Taylor
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How to Provide Instant Customer Service
How to Provide Instant Customer
Service
Customer service
is an essential component of any
business. Clearly, if
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Stephen Taylor
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1106
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August 04, 2007, 08:38:51 AM
by Stephen Taylor
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Restaurant Owners ? How Important are People Skills?
Restaurant Owners ? How Important are
People Skills?
You are
serving great food. Your establishment
is new, spo
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0
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Stephen Taylor
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1051
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August 04, 2007, 08:38:20 AM
by Stephen Taylor
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Customer Service Is More Than Just Being Nice To People
Customer Service Is More Than Just Being
Nice To People
Many
organizations tackle to the issue of
customer serv
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Stephen Taylor
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1000
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August 04, 2007, 08:37:49 AM
by Stephen Taylor
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When the Customer Demands: Give a Discount or Lose the Order
When the Customer Demands: Give a
Discount or Lose the
Order
Periodically every
sales person encounters the cus
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0
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Stephen Taylor
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1022
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August 04, 2007, 08:37:17 AM
by Stephen Taylor
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How To Use Your Current Customers
How To Use Your Current
Customers
Jay instructed a
customer of his to offer a rare coin
collection to new custo
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0
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Stephen Taylor
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1058
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August 04, 2007, 08:35:07 AM
by Stephen Taylor
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What Exactly is Customer Relationship Management?
What Exactly is Customer Relationship
Management?
The defintion
of Customer Relationship Management
(CRM) that
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0
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Stephen Taylor
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992
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August 04, 2007, 08:34:37 AM
by Stephen Taylor
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What Do Your Clients REALLY Think of You?
What Do Your Clients REALLY Think of
You?
*********************
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Know
Thyself
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0
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Stephen Taylor
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1079
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August 04, 2007, 08:34:10 AM
by Stephen Taylor
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Doesnt Anybody Work Here? Nametags Impact Employee Communication
Doesnt Anybody Work Here? Nametags
Impact Employee
Communication
Walmart was
the first business to require all
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0
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Stephen Taylor
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1005
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August 04, 2007, 08:33:40 AM
by Stephen Taylor
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